Policies
Important to read:
Masks are to be worn for service duration. It protects you too.
Strictly 1-1 Care.
No outside interruptions during service provision, nor other agencies to be present for service duration for confidentiality.
1. Fees, and No Show Policy:
It is understandable, that due to unforeseen circumstances appointments sometimes need to be changed or cancelled. As this is a business and a valuable service is being provided:
If you make an appointment and need to cancel or change the appointment, please ensure to do so 2-3 days or more in advance before the appointment. As long as it's provided, Email notification reminders are sent three days prior to appointments to give patients a chance to change or cancel their appointment. A text reminder is sent the evening before the appointment.
Please note: Any appointments 'cancelled within 24 hours' or if a no-show on the day, means a 35 CAD fee still has to be paid, this is due to a lost appointment time that another patient could have had. Calls come in each week for patients seeking this service. Thank you for your understanding.
Contactless: Interac, e-transfer, credit card payments, and Cheque payments are accepted.
No fee payment means no service.
Open door policy:
Between visits, patients may contact me at any time with any questions, concerns or changes to their health. There's no need to wait for the next follow-up visit to inform me, for example, if you're feet are getting uncomfortable. Appointments can be brought forward if necessary too.
Weather policy:
Only in extreme weather, for safety reasons, where it would put lives at risk to drive, would the service provider have to make contact to reschedule an appointment with a patient. As much notice as possible will be given in those instances, as weather networks will be closely observed.
3. Infection control. Health and Safety Policy:
Instruments used for foot care are Single use sterile tools for each visit, or autoclaved, as for any Foot Nurse, Podiatrist, or Chiropodist requirements, and conforms to public health infection control standards, using the PIDAC guidelines.
As a nurse; the Service provider will ensure proper infection control procedures are carried out, disposable PPE will be worn when carrying out any foot care procedures, changed for each visit. Foot Cart, stool service provider brings to sit on, and face visor are all sprayed down after each visit.
No nail polish is to be worn, please ensure it is removed prior to service to enable proper foot and nail care to be carried out.
At the end, single use foot pad etc is bagged, tied, and goes in the client's own garbage.
4. Preventing infection and the spread of infection:
As part of a client's assessment, any communicable diseases or infections present needs to be disclosed to the Service provider; Suzanne RN, in strict confidence. Protecting, and assisting to prevent the spread of infections in the community and to others is important.
https://www.publichealthontario.ca/en/BrowseByTopic/InfectiousDiseases/Pages/Infectious-Diseases.aspx
5. Pets:
An animal lover, and a dog owner myself. However, for infection control and safety: All pets are to be placed in another room when, Nursing care, foot care or wound care is due to be carried out.
We use very sharp professional tools, it is also not safe for a pet to walk over them, and you risk them getting injured as a result, it is not acceptable to have pets running around in the same room while having a Health care foot service, due to infection control as well as safety, and the foot care service would not be able to be provided in these circumstances.
Thank you for your understanding.
Smoking:
Smoking is not to be in place 20 mins prior to Suzanne's arrival, and is to commence only after Suzanne has left. It is okay to smoke outside.
Zero tolerance Abuse Policy:
As applies to any one, anywhere. Health care providers are not to be subjected to abuse. That also applies within this business. An important service is being carried out and it is important to be able to do this to the best of ones ability, and in order to provide quality, confidential, and safe care. To protect and assist this procedure it is important that the appointment be booked when it is possible for 1 to 1 direct care to be carried out without interruption from outside agencies, or visitors, outside contractors etc. No abuse, physical, verbally, or emotionally will be tolerated with the business owner of Supernurse Private Duty RN. If the physical safety of the service provider is put at risk, the business owner has a legal right to protect themselves from harm, and will first ensure a Patient is safe and refer care on to their doctor, while withdrawing themselves.
